Trouble Shooting
Notification Not Delivered to Device
Refer to the checklist below to troubleshoot issues with push notifications not being delivered.
The push notification was sent successfully but did not appear on the user’s device.
This issue may be caused by missing notification permissions, network restrictions, token expiration, or incorrect SDK integration.
iOS
Capability Missing: Push Notifications
Capability Missing: Push Notifications
Cause: The Push Notification capability is not enabled in your Xcode project.Solution:
- Open your project in Xcode.
- Navigate to your target’s Signing & Capabilities tab.
- Click the + button and add Push Notifications capability.
- Rebuild and rerun your application.
Outdated Xcode or Simulator Version
Outdated Xcode or Simulator Version
Cause: The Xcode or simulator version you are using is outdated.Solution:
- Check your Xcode and Simulator versions.
- Update Xcode and Simulator to the latest versions via the App Store or Xcode preferences.
- Restart Xcode and Simulator after updating.
Permissions Not Granted
Permissions Not Granted
Cause: The user has not granted push notification permissions.Solution:
- On your device, navigate to Settings > Notifications > Your App.
- Ensure Allow Notifications is enabled.
- You can also confirm notification permission status in the Clix device list dashboard.
Poor Network Connection
Poor Network Connection
Cause: Your device has a poor or unstable network connection.Solution:
- Ensure your device has a stable internet connection.
- Try switching between Wi-Fi and cellular data to improve connectivity.
- Verify connectivity by visiting a webpage or using other network-dependent apps.
Android
Emulator Not Started with Cold Boot
Emulator Not Started with Cold Boot
Cause: Your emulator device did not start with a cold boot.Solution:
- Open Android Studio Device Manager.
- Select your emulator device, click on Edit.
- Go to the Additional Settings section.
- Set the Boot option to Cold boot.
- Save changes and restart your emulator.
Permissions Not Granted
Permissions Not Granted
Cause: The user has not granted push notification permissions.Solution:
- Navigate to Settings > Apps > Your App > Notifications.
- Ensure notification permissions are enabled.
- Confirm permission status in the Clix device list dashboard.
Poor Network Connection
Poor Network Connection
Cause: Your device is experiencing poor or unstable network connectivity.Solution:
- Check your internet connection by opening a browser or another app.
- Switch between Wi-Fi and mobile data to resolve connectivity issues.
- Restart the device or emulator and try again.