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Security and Ops
Customer Responsibilities (Backup, Recovery, Availability)
What Clix backs up
Aurora automated backups with point‑in‑time restore (≥7 days)
Daily cross‑Region snapshot copy to us‑west‑2
S3 Versioning on configuration/templates buckets
What customers should back up
Any message content, exports, or analytics you need to retain long‑term
Configuration you create via API/console (export before major changes)
Availability
Build retries and idempotency when calling Clix APIs
Understand upstream limits: APNs and FCM can throttle or fail independently
Where to see status
https://clix.so/status
for incidents and maintenance
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