> ## Documentation Index
> Fetch the complete documentation index at: https://docs.clix.so/llms.txt
> Use this file to discover all available pages before exploring further.

# Incident Communication Plan

**Trigger**\
SEV‑1: API unavailable or message delivery halted for multiple tenants.

**During incident**

* Post to status page within **30 minutes**
* Update **hourly** until resolved
* Avoid sharing any AWS NDA information

**After incident**

* Post‑mortem within **5 business days** (summary, impact, timeline, corrective actions)